Terms & Conditions

Welcome to The Fine Finder® website (the “Website”) which is owned and operated by Jewellery Curator Limited (“We”). The Fine Finder® is our registered trademark. For the purpose of these terms and conditions of web site use, The Fine Finder® also means TheFineFinder.com.

The following terms and conditions govern your access to and use of the website and also any purchases made from it. Please read them carefully. By continuing to use this website, you agree to be bound by these Terms and Conditions of use. If you do not agree to be bound by these Terms and Conditions, please immediately exit the website and do not attempt to make a purchase from it.

We reserve the right to amend these Terms and Conditions or any policy or guideline outlined on the website. If we make any changes, we will amend our Terms and Conditions on this website and any such amendment will be effective immediately following the posting of the changes on the website. You will be subject to the Policies and terms and conditions in force at the time that you use the Website or order goods from us.

Please periodically refer to the Terms and Conditions on the website in order that you are aware of any amendments which have been made by us. If you do not wish to be bound by the revised Terms and Conditions, please immediately exit the website and do not attempt to make a purchase from it.

On this website “we”, “us” and “our” means:

Jewellery Curator Limited
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Company Registration No: 9952471
Our VAT No: 237 8330 96

“You” and “Your” means the person accessing and/or using the website.

“Working Days” means all days other than a Saturday, Sunday and any statutory or public holidays in the United Kingdom.

At the moment this website sells only to customers who are resident in the EU. Orders from outside the EU will not be processed, and no order will be dispatched to any address outside the EU. This may change in the future.

WEBSITE TERMS OF USE

You acknowledge and agree to be bound by the terms of our Privacy Policy.

When using this website you accept that you are responsible for maintaining the confidentiality of your account and password and responsible for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account and password. You should take all necessary steps to ensure your password is kept confidential and secure and should inform us immediately if you have reason to believe that your password has become know to anyone else, or could be used in an unauthorised manner.

When you register your details at this Website you warrant that the Personal Information that you provide when you register as a customer during a transaction or subsequently update is true accurate current and complete in all respects. It is your responsibility to update this information (using the Your Details section of the Website) as soon as you become aware of any changes.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

You must not use the Website in such a way that is likely to cause any kind of disruption or damage to the Website or its level of service. Your use of our Website must be for lawful purposes and not in connection with any fraudulent or criminal activity. You alone are responsible for the communications sent from your computer and you should not communicate any material that is inaccurate illegal or offensive.

We will endeavour to ensure that the Website is available at all times and that its content downloads to you without error, however, due to the limitations of the Internet this cannot always be guaranteed. Maintenance to our systems may also necessitate the suspension of services at certain times however we will try our utmost to minimise such occurrences.

You are granted a limited non exclusive licence to access and make personal use of the Website, but not to download (other than page caching) or modify it or any portion of it except with our written permission. Resale, commercial use, downloading, copying and automated data gathering from this Website or its contents is expressly forbidden.

You may not print, copy, reproduce, download, re-publish, broadcast, transmit, display, modify or re-use the contents or material on this website for anything other than personal, non-commercial use. For the avoidance of doubt you are only permitted to print, copy, reproduce, download, re-publish, broadcast, transmit, display, modify or re-use the contents or material on this website for the purposes of ordering products from this website.

All copyright, trademarks and any other intellectual property rights in this website and its content (subject to the rights of any third party) are owned by or licensed to Jewellery Curator Limited or otherwise used by us as permitted by law.

The products on this website are not shown to actual size nor are the images binding as to detail. The reproduction of colour is as accurate as photographic and publishing procedures allow. Please be aware that there may be differences in colour depending on individual screen calibration. Due to photography techniques and screen defaults, some products may appear larger or smaller than their actual size. Other products may be shown larger than their actual size so that details can be clearly viewed by you. In terms of proportion, we aim to keep each image as accurate as possible.

We make every effort to ensure that all information on this website is totally accurate. If any errors appear, we will correct them as soon as possible. We regret that in the very unlikely possibility that errors appear in either product descriptions or product details, it will not be possible for us to honour the incorrect information.

TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

When you decide to purchase an item from the website, the following process is employed by us to process and fulfil all orders.

On our server, we will collect your information to include your name, address, e-mail address, contact telephone numbers and ring size where appropriate.

  • You will then be directed to PayPal’s secure server to input your card details. When payment has been authorised we will e-mail a confirmation that your order is being processed. All orders must be paid for in advance and credit and debit cards are therefore debited as soon as you place your order.
  • During the processing of your order, we will again contact you by e-mail or telephone to confirm your ring size if appropriate, the delivery address and any other special requirements you may have. Once your order has been processed, we will send you a final e-mail confirming your order has been accepted. A binding contract is formed when you have received an e-mail from us confirming that your order has been accepted.
  • Goods will be dispatched as soon as the order is confirmed and payment has been cleared. This process may be made slightly longer if we need to adjust the size of the ring you have ordered or manufacture the Goods if they are not available in stock for immediate dispatch. We aim to dispatch all orders within 10 days as soon as your payment has been cleared and the Goods are ready for dispatch.
  • A signature will be required to acknowledge your receipt of the order. Please make arrangements for someone you trust to be available at the delivery address so that they can acknowledge receipt of your order.
  • We will only ship to the billing address of the registered card holder.
  • Goods that may need to be ordered specially from our suppliers to fulfil your order may take longer. We will advise you of the expected delivery time of such items. If this is not suitable to you, you may request a refund or exchange as set out in the terms of our Returns Policy.

Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site.

Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify do not use this site.

Most of the Goods sold on our Website are manufactured after an order is accepted. We will always inform upfront, on the product page, the estimated time for the Goods to be dispatched from Brazil.

If we are unable to fulfill your Order, you will receive an email from us informing you that the Order has not been accepted and we will refund the payment to you.

We might have some Goods, including rings, in stock in the United Kingdom, which will reduce the delivery time. Some of our rings are limited in the number of sizes to which they can be adjusted. We ask for the size you require when you place your order. If this is known, we will endeavour to size the ring to the correct size in the time-scale we quote you after your order is received.

In the event that the ring cannot be sized to the correct size, we may need to manufacture a new ring for you. It may be necessary to source new gemstones to ensure we can fulfil the order and meet your requirements. We will keep you informed if this is the case and update you on a delivery date. If this is not suitable to you, a refund or exchange of the ring can be requested as set out in the terms of our Returns Policy. You may be required to pay an additional amount to fulfil any order that is placed in this way. Similarly we will refund any difference if the substitute ring is of lower monetary value than the original.

All of our prices are in British Pounds and include Value-Added Tax (VAT) and Import Duty payable under the laws of the United Kingdom. Please note that our prices are subject to change without notice.

We make every effort to ensure that all information on the website is completely accurate. If any errors appear, we will correct them as soon as possible. We regret that in the very unlikely possibility that errors appear in prices, it will not be possible to honour mistaken information.

If a product is shown at a price lower than it’s actual price, we will at our discretion cancel the order and inform you of the cancellation or contact you for further instructions. We may offer the option to pay the difference between the lower price and the actual price. We may arrange for a substitute item of the correct price to be supplied to you. You are of course entitled to reject this substitute item in which case we will arrange to refund the purchase price to you as soon as possible.

If the order has been shipped, you will be required to pay the difference between the lower price and the actual price or alternatively you can return the product with all packaging and paperwork at our expense.

All Goods sold on this Website are imported from Brazil. In compliance with the 1973 Hallmarking Act and the International Hallmarking Convention, all Goods weighting more than 1 gram of gold will be tested and hallmarked by the Edinburgh Assay Office before being sent to you.

We accept all credit and debit cards as a method of payment. Payments are processed by Stripe and PayPal.

We do not sell or accept gift certificates or vouchers for use on the website.

Interest Free Credit and Instalment Payment are not available.

We will deliver your order via Royal Mail, DHL or UPS to your billing address. Delivery will be made as soon as possible after your order is accepted. Goods that are in stock in the UK will be shipped within 2 days of the order confirmation, with an estimated delivery of 1-3 days to UK addresses and 2-5 days to other EU countries. All other orders will be shipped within 10 working days from Brazil and may take up to 20 working days to arrive at the delivery address. We will e-mail you at the email address you provide on your order to confirm that the Goods have been dispatched to you.

It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.

All items are subject to availability. If delivery is delayed due to unavailability or unforeseen factors (including pricing errors and postal strikes) we will advise you of the delay as soon as possible. We will provide an estimate of the likely dispatch date and allow you to cancel your order if this is unacceptable to you by notifying us in writing of your wish to do so at any time before the estimated dispatch date.

You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

View delivery times and costs.

We will insure the Goods until such time as the package is signed for at its delivery destination.

If the Goods we deliver are not what you ordered or are damaged or defective, we will have no liability to you unless you notify us in writing at out contact address of the problem within 7 working days of the delivery of the Goods in question.

If you do not receive the Goods ordered by you within 30 days of the order acceptance date, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 35 days of the date on which you ordered the Goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

  • To make good any shortage or non-delivery; or
  • To replace or repair any Goods that are damaged or defective; or
  • To refund to you the amount paid by you for the Goods in question in whatever way we choose.

Save as precluded by law or otherwise in this agreement, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) which are not foreseeable howsoever arising out of any problem you notify us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund you the amount paid by you for the Goods in question.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer in English Law.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier (Royal Mail, Fedex, UPS or DHL Express).

We reserve the right to terminate the order whereupon you will no longer be entitled to the goods if:

  • You have made any misrepresentation to us
  • In the event of any misrepresentation to us you must return the order to us via Royal Mail Special Delivery or such other mode of delivery acceptable by our insurer at your own expense and risk within five working days of us notifying you in writing of our intention to terminate the contract ensuring that the Goods are packaged adequately to prevent damage in transit and if we notify you of our intention to terminate your contract but we have already processed the Goods for delivery you must not unpack the Goods when they are received by you. If you prefer us to arrange collection we will make arrangements with our carriers and deduct the cost of carriage (which is equivalent to the dispatch carriage cost) from your refund of the order
  • If we do not deliver to your area
  • We do not have the Goods you ordered in stock or are unable to manufacture the Goods for any reason
  • One or more of the Goods you ordered was listed at an incorrect price due to a typographical error
  • You breach these terms and conditions and your contract with us
  • You suffer a petition for a bankruptcy order to be presented, or call any meeting of your creditors, or execute any assignment for their benefit
  • You have a poor fraudulent score or credit rating
  • Once we have notified you that we are terminating your order, any sum debited by us from your debit or credit card (less any ancillary costs we incur) will be re-credited to your account via PayPal as soon as possible and in any event within 30 working days of receipt by us of the goods returned by you and received by us in the condition they were in when delivered to you
  • If you do not return to us the Goods delivered to you or you do not pay the cost of delivery within five working days of us notifying you in writing of our intention to terminate the order, we shall be entitled to collect the Goods from you and deduct the direct costs of recovering the Goods from the amount to be re-credited to you. If there is any damage or deterioration in the Goods we will charge you for their reduction in value
  • This termination policy does not affect your statutory rights

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at Concierge@TheFineFinder.com and all notices from us to you will be displayed on our website from time to time.

For contractual purposes you consent to receive electronic communications from us and that all agreements notices disclosures and other communications served by us electronically have the same legal bearing as they would if served in writing provided that this does not affect your statutory rights under English law.

We shall have no liability to you for any failure to deliver Goods you have ordered or any delay in doing so or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

We will at times be featured in the press and linked to other websites. The content of such features and links will not always be under our control and will not necessarily reflect our beliefs or opinions and as such we will not be responsible for such material.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Jewellery Curator Ltd is the operator of www.TheFineFinder.com. All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

These terms and conditions, together with our current Website prices, delivery details, contact details and Privacy Policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person or other representative on our behalf should be taken as a variation of these terms and conditions or about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

We reserve the right to remove you as a user of the website and/or prevent any further use in the event that you violate any of these Terms and Conditions. If we consider there to be a risk of liability or loss to us, we may take any action deemed necessary to prevent such a liability or loss from occurring.

You must indemnify and hold us harmless or any of our directors, officers, employees or agents against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from your access to and use of this website.