Privacy Policy

Modified on:  20 May 2018

 

This website TheFineFinder.com (the “Website”) is provided and operated by Jewellery Curator Limited (“we”, “us” or “our”). We take the privacy of your information very seriously and believe that it is important for you to know what types of information we collect from the Website and how we treat the information we may receive from you.

By using the Website and purchasing any goods via the Website (“Goods”), you are agreeing to be bound by this privacy policy in respect of the information we collect about you (“Privacy Policy”).

This Privacy Policy should be read in conjunction with our Website Terms and Terms of Sale (if you purchase any Goods).

The following categories of personal data will be collected about you in connection with your interaction with us and use of our Services including, but not limited to, when you purchase products on our Services, you complete forms on our Services, submit user-generated reviews or ratings, and engage in any social media functions on our Services.

Information you give us

  • personal identification information such as your name and surname;
  • contact information such as email address and telephone number;
  • demographic information: such as postal address;
  • financial information: such as credit/debit card numbers;
  • your purchase history;
  • if you have completed a survey or entered a competition with us;
  • if you contact us by phone, email or otherwise, we will keep a record of that correspondence; and
  • your marketing preferences, including any consents you have given us when you subscribe to our newsletter or set up an online account.

To process an order we need your credit card number and expiry date, plus any security details that the credit card processor may require. This process takes place in a secure environment where your details cannot be accessed by anyone from our team. We use Stripe and PayPal – both secure payment services – to process your payments.

Information we collect automatically

  • information related to the browser, device or operating system you use to access our Services;
  • your IP address, the website you came from, information on actions taken on our Services including but not limited to pages viewed, dated and times of visits, time spent on each page, products viewed, clicked on, added to your basket and purchased; 

Information we receive from third parties

Sometimes we receive personal data about you from third parties when you engage with our Services through social media, or other non-The Fine Finder sites or applications, those sites will share personal data with us including, but not limited to:

  • the content you have viewed or interacted with;
  • about adverts within the content which you have been shown or clicked on;
  • your IP address, registered beacons or GPS (geolocation) signals you have received;
  • publically available information; and
  • non-personal information used to supplement existing information, such as demographics and affluence metrics (e.g. social-demographic groupings through matching postcodes).

The privacy notices for these sites and applications will contain more detail about this and how to change your privacy settings on those sites and applications. 

At TheFineFinder.com we use cookies to help us provide a personalised service.

Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.

Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:

(a) strictly necessary cookies – these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies;

(b) performance cookies – these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis);

(c) functionality cookies – these cookies allow a website to remember the choices a user makes, such as a user name or language preference; and

(d) targeting or advertising cookies – these collect information about a user’s browsing habits and are usually placed by advertising networks with the website operator’s permission.

Cookies can also be categorised in accordance with how long they are saved on your device. “Session cookies” are short-term cookies that are only saved on the computer’s memory for the duration of a user’s visit to the website, whereas “persistent cookies” remain saved in the computer’s memory for a set period of time, even after the browser session has ended.

You can block or erase cookies from your computer if you want to (your browser’s help screen or manual should tell you how to do this), but certain parts of the Website are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will set cookies when you navigate around the Website. By using our Website you consent to our use of cookies.

Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient and customised experience and to provide the Goods you may have requested.

By using our Website and providing your personal information, you agree that we may use your personal information in order to:

(a) administer the Website;

(b) process your order(s), including dispatch, payment and returns (if applicable);

(c) collect payment for any Goods we provide to you;

(d) make general improvements to our Website and the Goods we offer;

(e) analyse how customers are making use of the Website;

(f) resolve disputes and troubleshoot problems;

(g) enable third parties to carry out technical, logistical or other functions on our behalf;

(h) prevent, detect and investigate potentially prohibited or illegal activities (including fraud and abusive use of the Website), and enforce our Website Terms and Sale Terms; and

(i) notify you of certain offers and new products (subject to your right to unsubscribe or opt-out).

Credit or debit card payments will be collected by us via Stripe or PayPal. In order for payments to be processed, you may need to provide some necessary details to our payment processor. We tell you about this at the point we collect that information on the Website.

We may also share your personal information with:

(a) other companies we have instructed to provide services or goods for us;

(b) law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and

(c) other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.

Except as expressly set out in this Privacy Policy, our Website Terms or our Terms of Sale, we will not disclose any of your personal information without your permission.

We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Website and we recommend that you check the policy of each website you visit and contact its owner or operator if you have any concerns or questions.

In addition, if you linked to this Website from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.

You are not entitled (nor will you assist others) to set up links from your own website(s) to the Website (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.

Although we maintain safeguards to protect your personal information from unauthorised or inappropriate access, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided through the Website.

As part of our service of providing Goods to you through the Website, the information you provide to us may be transferred to countries outside of the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy.

If you use the Website while you are outside the EU, your information may be transferred outside the EU.

You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.

You can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirements, or where we are using the data for direct marketing).

These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon when responding to any request you make.

To exercise any of these rights, or to obtain other information, such as a copy of a legitimate interests balancing test, you can get in touch with us using the details set out below. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred.

Where we require your personal data to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you or to meet obligations placed on us.

Where we use your personal information for mailing purposes, you will have the right to unsubscribe at any time. To unsubscribe just click on the unsubscribe link of any marketing email that you receive from us. If you have an online account you can opt out on the My Details page.

The data controller for your information is Jewellery Curator Ltd which you have a relationship with or which manages the website you have visited.

If you wish to contact us in relation to this privacy policy, please email us at Concierge@TheFineFinder.com.

We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms will automatically take effect immediately on posting. Please check this Privacy Policy periodically to inform yourself of any changes. In continuing to use the Website you confirm that you accept the then current terms and conditions in full at the time you use the Website.