Ordering & Payment

FINDING YOUR PERFECT JEWELLERY

There are a number of ways to find the jewellery you are looking for:

  • Search
    Use the search box in the top right hand corner of the site.
  • Select a category
    Select a category from the Jewellery drop down menu found at the start of the main navigation menu. eg. Rings, Bracelets
  • View all
    Click on Jewellery found at the start of the main navigation menu. You will then be able to filter by gemstone, material, colour and collection and sort by price, best sellers and new items.

 

PLACING AN ORDER

Once you wish to purchase an item, select the relevant colour and size (if applicable) and then click ADD TO BASKET. Your item will be added to your Shopping Basket.

You can view your Shopping Basket at any time by clicking on the Shopping Basket icon on the top right hand corner of the site.

Once you are ready to place your order, simply go to your Basket and click PROCEED TO CHECKOUT to continue.

 

PAYMENT

At the checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery details. If you are an existing customer, you will be able to log in to your account.

 

METHODS OF PAYMENT

We accept all credit and debit cards as a method of payment. Payments are processed by Stripe and PayPal. If you choose PayPal as a payment method, you will be redirected to PayPal where you can either login to your account for faster payment or, if you don’t have a PayPal account, enter your debit or credit card details to complete your purchase (you don’t need to have a PayPal account to shop with us). You will be redirected back to our website once your order is received.

We also accept payments in Bitcoin, which are processed by BitPay.

 

HOW TO PAY WITH BITCOIN

To use Bitcoin for payment at TheFineFinder.com, add your favourite jewellery to your Basket, and then Checkout. After entering your shipping information, please select Bitcoin as your payment method. When you click “Proceed to Bitpay,” you’ll be redirected to bitpay.com to complete your purchase. All prices are listed in Pound Sterling (GBP) and converted to Bitcoin at checkout.

Bitcoin payments are charged at the then current price set by our payment provider Bitpay.

Orders placed with Bitcoin as the payment method cannot be combined with any other form of payment.

We reserve the right to ask for proof of ID and residence for our and your protection.

Refunds

Refunds for returns or cancellations will be credited in the form of Bitcoin, which will be priced based upon the exchange rate (determined by Bitpay) from GBP to Bitcoin at the time of refund. All refunds will be made to the original wallet provided with the order.

Payment Anomalies

In rare occurrences, payment anomalies may occur. Below is a list of these events and how they are handled. Any anomaly outside this list should be addressed with the Customer Care team; they will attempt to return your funds.

  • If we receive an underpayment, no order will be created and after 60 minutes the amount sent to TheFineFinder.com will be sent back via Bitpay to the address used for the payment.
  • If we receive an overpayment, your order will be created and after 60 minutes, the remainder of the overpayment will be sent back via Bitpay to the address used for the payment.
  • If TheFineFinder.com nor Bitpay is able to verify the legitimacy of the Bitcoin transaction, your order will be cancelled and you will be informed via email. In this case, no funds should be removed from your Bitcoin wallet.

 

View also: Delivery & Returns